The Covid-19 pandemic demonstrated how the UK Government is capable of quickly deploying digital technology to deliver vaccinations, procurement and virus testing among other things. But can the public sector maintain that momentum as life slowly gets back to normal?
There are evidential concerns that the government’s digital transformation efforts are actually falling back in some areas, with departmental siloes and a lack of interoperability cited as potential reasons. Now is the moment for Government CIO’s to decide if they wish to simply prop up existing services or forge ahead with solutions that make the citizen experience central to design decisions.
Download here to find out how and why the public sector can create personalised digital experiences which ensure citizens are getting a best-in-class user experience.