As businesses are changing, so is the role of the CIO. During the pandemic, digital leaders worldwide were faced with many challenges, one in particular being the customer experience. Foreseeing a growing shift towards greater customer expectations, many CIOs have begun investing in new technologies in order to enhance these experiences. Despite it previously not being a part of their remit, CIOs now need to take ownership in order to meet the needs and expectations of both employees and customers.
Having a secure, user-friendly system in place, as well as providing robust digital tools and services to allow customers to continue interacting with the business, is crucial for the future of business.
Click below to explore more on how and why the CIO is adopting the responsibilities of a chief experience officer (CXO).